Terms and Conditions. Etna Excursions
1. Purpose
These terms and conditions apply to the excursions organised by Etna3340 on Mount Etna, in Sicily.
Any booking implies full and unconditional acceptance of these terms by the client and by each registered participant.
2. Booking and payment
The booking becomes effective only after written confirmation from Etna3340 and receipt of full payment, unless otherwise agreed in writing.
The client undertakes to provide accurate and complete information regarding all participants (identity, health, physical level, equipment).
3. Prices and included services
Prices, included and excluded services, as well as the detailed description of each excursion, are stated on the website etna3340.com or in the quote sent by e-mail.
Only the services explicitly described as “included” in the programme or in the quote form part of the service.
Any additional element constitutes an optional or extra service.
4. Medical fitness and client responsibility
The client warrants that all participants are in good general health and are physically and psychologically fit to take part in a mountain hike on an active volcano, at altitude and on unstable terrain.
Etna excursions are not suitable for people who suffer, even mildly or in the past, from heart or respiratory diseases, high blood pressure, asthma, diabetes, severe allergies, neurological disorders, significant bone, ligament or joint problems, a tendency to cramps, psychological or psychiatric disorders, nor for pregnant women.
Any medical condition, medication, physical limitation or psychological disorder must be disclosed to Etna3340 before booking. In case of doubt, the client must seek medical advice before confirming participation.
5. Mandatory equipment
For safety reasons, appropriate technical equipment is mandatory.
High-cut hiking boots are required.
Low shoes and sneakers are not permitted.
The volcanic terrain features deep ash, sharp rocks, steep slopes and unstable areas.
If the equipment does not comply, the guide may refuse access to the excursion, without refund.
The client undertakes to comply with the list of mandatory equipment indicated in the excursion description (suitable footwear, high socks, technical clothing, protection against cold, humidity and wind, water and food, etc.).
6. Safety, active volcano and itinerary changes
Dates, times and itineraries may be changed depending on availability, weather conditions, volcanic activity and organisational needs.
Etna is an active volcano.
Volcanic activity, weather, wind and trail conditions may change quickly and without notice.
Safety takes precedence over any other objective (altitude, distance, craters to reach, duration).
The guide reserves the right to modify, shorten, postpone or cancel the excursion, to change side, itinerary, altitude or schedule at any time if weather, geodynamic conditions or the participants’ real level require it.
These decisions are discretionary and non-negotiable.
No compensation is due if the planned route cannot be completed for safety reasons or due to external conditions beyond the control of Etna3340.
7. Cancellation by the client. Etna Excursions
Any request for cancellation must be sent by e-mail from the address used for the booking.
The date on which the e-mail is received shall be binding.
If the cancellation occurs more than 30 days before the excursion date, the amounts paid will be refunded, minus a flat fee of €100 per booking, corresponding to administrative, management and seat-blocking costs.
If the cancellation occurs 30 days or less before the excursion date, or in the event of a no-show at the meeting point, no refund is due, regardless of the reason (unless mandatory legal provisions provide otherwise).
Any request to change the date is treated as a cancellation followed by a new booking, unless otherwise agreed in writing by Etna3340.
8. Cancellation or changes by Etna3340
Etna3340 may cancel or postpone an excursion in case of adverse weather conditions, volcanic activity deemed incompatible with safety, restrictions by the authorities, technical problems or any other safety-related reason or force majeure.
In case of cancellation by Etna3340 without a rescheduling solution accepted by the client, the amounts paid for the excursion will be refunded within a maximum of 30 days by bank transfer.
This refund constitutes the only possible compensation.
9. Informed consent and acceptance of risks. Etna Excursions
By booking an Etna excursion with Etna3340, the client and each participant declare that they have read and understood the full description of the activity, including duration, difficulty, terms of sale, included and excluded services, required equipment and safety warnings.
Participants confirm that they are physically and technically able to take part in the excursion, that they are in good health, without allergies of any kind, without heart, respiratory or blood pressure problems, and without significant bone, joint, muscle, diabetic, cramp-related or neurological issues.
They confirm that the information provided to Etna3340 regarding their health, equipment and physical condition is accurate and complete.
They acknowledge that they have been informed of the risks associated with activities on an active volcano, including the possibility of injury, material damage and, in extreme cases, death.
They declare that they have received sufficient explanations from Etna3340 or its guides, have been able to ask all desired questions and have obtained clear and understandable answers.
They undertake to follow the safety instructions, to respect the group and not to take individual initiatives without first informing Etna3340 or its guides.
They accept that Etna3340 and its guides may modify or cancel the programme for safety reasons, weather conditions, volcanic activity or in light of the health, capacities or equipment of the participants.
They acknowledge that Etna3340 and its guides cannot be held liable for accidents, except in cases of duly proven gross negligence.
By taking part, they voluntarily accept all risks inherent in a mountain activity on an active volcano.
A separate consent and risk acceptance form may be presented and signed on site before departure, in addition to these terms.
10. Punctuality
The meeting time and place are confirmed by e-mail.
The guide will wait a maximum of 15 minutes after the agreed time, after which the excursion will start.
In case of late arrival or absence of the client, no refund is due.
11. Animals
Animals (dogs and others) are not allowed on Etna excursions, unless expressly agreed in writing.
12. Personal data and payments
Etna3340 respects the confidentiality of personal data.
The information provided by the client (identity, contact details, data necessary to organise the activity) is used solely for booking management, invoicing, customer relations and compliance with legal obligations.
This data is neither sold nor transferred to unauthorised third parties.
Online payments are made via secure systems using SSL or equivalent encryption protocols.
13. Applicable law
These terms and conditions are governed by Italian law.
Any dispute will, in the absence of an amicable settlement, be submitted to the competent courts of the place where the agency has its registered office.
Legal notice and contact details
Etna3340.Voyage di Isabella Francesca Anastasi
Travel Agency & Tour Operator
VAT IT05705930872
Tax Code NSTSLL66R44E017U
SCIA No. 202201051028-2391190 of 05/01/2022 – SUAP Municipality of Ferrara
Civil liability insurance: Lloyd’s DY087999-LB
Guarantee fund “Vacanze Garantite” 2021121121AT
REA FE 225682 – ATECO 79.11.00 Travel agency – ATECO 79.12.00 Tour operator
Registered office: Via Del Commercio 48 (interno 13), 44121 Ferrara (Italy), by appointment only
Agency affiliated to the “Gruppo Info Vacanze” network
Technical director: Dr. Daniela Vecchiato
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