Conditions Of Sale

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Assistance téléphonique : +39 333 459 16 18

For sale conditions for excursions on Etna and Stromboli

To participate in our excursions, you must be in perfect health, without any allergies of any kind, without cardiac, respiratory, pressure, bone and joint problems.

We need to know in advance (at the time of registration) if you need to take any medication, what medication, if you have any pathologies, allergies, intolerances of any kind.

The ascent of the volcano with Etna3340 is prohibited for pregnant women. For some excursions, there are age limits to participate.

If the guide deems that you are not prepared for this hike due to a physical and/or psychophysical problem, he may decide not to allow you to participate in the excursion (without the possibility of a refund).

If you arrive without the necessary equipment requested to do the excursion, the guide may decide not to allow you to participate (without the possibility of a refund).

The guide may vary the departure and return times, the itinerary, the maximum altitude, and the number of kilometers, depending on his assessments of the weather, the geodynamic situation of the volcano, and the conditions of the hiking trails on the day of the excursion.

We will provide an update about 24 hours before the excursion to evaluate the meteorological/geodynamic situation of the Etna and Stromboli volcanoes.

In the event of adverse meteorological/geodynamic conditions predicted 24 hours in advance, we can reschedule the excursion for another available date.

If you are unable to reschedule the date, we will refund the excursion (there is no refund for dinner, overnight stay, breakfast, and packed lunch at the accommodation facility).

We are on an active volcano, the gases produced by the summit craters can contribute to reducing visibility and this phenomenon is not predictable.

Weather forecasts remain predictions and we cannot guarantee that they are 100% reliable.

The definitive confirmation (or cancellation) and exact meeting time will be communicated approximately 24 hours before the excursion via email.

In the event of cancellation on our part, the amount paid will be refunded (there is no refund for dinner, overnight stay, breakfast, and packed lunch at the accommodation facility).

Depending on the volcanic activity, weather conditions, and snowfall, we may modify the excursion's hours/duration/kilometers, change the Etna side to visit, modify the entire itinerary, and not reach the maximum altitude described.

You can cancel and be refunded without charge up to 1 week before the excursion for group excursions, 1 month in advance for private excursions, 1 month in advance for the excursions: "Etna 24H", "Etna & Wine", the packages "Clan dei Ragazzi/Rifugio Citelli Serracozzo", "Clan dei Ragazzi/Rifugio Citelli Sartorius", "Locanda Milia", and "Villa Dorata".

If you book packages that include a stay at Rifugio Citelli, Clan dei Ragazzi, Villa Dorata, Terra dei Sogni, Rifugio Santa Barbara, or Locanda Milia: in the event of excursion cancellation, only the cost of the excursion will be refunded, not the entire amount that concerns dinner, overnight stay, breakfast, packed lunch, and lunch (the non-refundable amount is €100 per person, which concerns adults and/or children of any age).

The maximum altitude that can be reached depends on the conditions of the path (snow coverage, presence of pyroclastic material), meteorological conditions (wind, fog, rain, lightning, or thunderstorm risk), and geodynamics of Etna on the day of the excursion (conditions that can vary even during the day).

In group excursions, you must adapt to the slowest person. Therefore, it is not guaranteed that you will reach the maximum altitude and kilometers described.

In private excursions, with the guide only for you, you can adjust the walking pace and schedule to your athletic abilities (while respecting the guide's choices regarding safety, route, kilometers, and maximum altitude that can be reached).

Transfer from Chalet Clan dei Ragazzi (Etna Nord) to the trek starting point (Rifugio Citelli) is not included in the price. To cover the 6.3 km, you must have your own means of transportation.

Transfer from Locanda Milia or Villa Dorata (Etna Sud) to the trek starting point (Cantoniera) is not included in the price. To cover the 7.3 km, you must have your own means of transportation. There are no public buses, and the guide does not offer taxi service.

Dogs are not allowed on excursions, on helicopter flights, or in accommodation facilities on the volcano.

 

Free equipment provided

Helmet, torch, walking sticks, backpack, and rain jacket.

 

High hiking boots are mandatory to participate in excursions on Mount Etna

If you do not have them, you must purchase or rent them. The rental price for hiking boots is €5 per pair with Etna3340. Please provide me with your sizes (women and men) no later than 24 hours before the excursion. The guide will bring you the shoes on the day of the excursion. During the excursion, you will walk on fine and deep volcanic sand. In some places (especially downhill), your feet will sink into the volcanic sand up to your ankle. For this reason, low trail shoes are only allowed when used with gaiters. High hiking boots are only allowed when used with gaiters or mid-calf socks. The guide will explain how to use them. When you tell me your shoe size (women/men), please consider one size larger than your usual size.

 

Necessary equipment not included

Gaiters or mid-calf socks (to limit volcanic sand from getting into your shoes). Hiking pants, sweater/fleece, warm windproof and waterproof jacket with a hood, gloves, hat, cap to protect your head from the sun, sunscreen, sunglasses. Prepare in advance a picnic and water (1.5 liters per person), it is not necessary to prepare a picnic and water if you take the package at Clan dei Ragazzi, Rifugio Citelli, Villa Dorata or Locanda Milia. If you arrive without the necessary equipment requested for the excursion, the guide may decide not to allow you to participate (with no possibility of a refund).

 

Satisfaction guaranteed or your money back

If you are not completely satisfied with the service provided or feel that you did not get your money's worth: in that case, I offer to redo the experience on the first available day or partially refund the money spent. Obviously, volcanic activity and weather are sometimes unpredictable. The guide may decide not to reach the maximum altitude and number of kilometers described in the chosen circuit for reasons related to Etna's weather/geodynamics or the participants' sporting level and equipment.


Cancellation policy for helicopter flights

To participate in our flights, you must be in perfect health, without any allergies, heart, respiratory, pressure, bone or joint problems.

We need to know in advance (at the time of registration) if you need to take any medication, what medication, if you have any pathologies, allergies, intolerances of any kind.

Flying with Etna3340 is not allowed for pregnant women. If the pilot determines that you are not prepared for this flight due to a physical and/or psychophysical problem, he may decide not to let you fly (without the possibility of a refund).

 

Informations

The flight may be affected by weather conditions and volcanic activity. These natural events may change the normal flight plan. The pilot will choose the best route accordingly.

The day before the flight, I will contact you to check the weather and geodynamic conditions of the volcano. There is no guide on board, nor transfer from your hotel (available on request).

 

Sales conditions

The final confirmation (or cancellation) and departure time will be communicated 24 hours before the flight. In case of cancellation on our part, the amount paid will be fully refunded.

 

For group flights

If the minimum number of participants (min 4) is not reached for the desired day, you will have the opportunity to book the next available date. If you cannot reschedule, I will refund you.

 

If the weather/geodynamic conditions are not favorable

In case of unfavorable weather/geodynamic conditions predicted 24 hours in advance, we can reschedule the flight to another available date. If you cannot reschedule, I will refund you. We are on an active volcano.

The gases produced by the summit craters can contribute to reduced visibility, and this phenomenon is unpredictable. Weather forecasts are still forecasts, and we cannot guarantee that they are 100% reliable.

In the event that it is not possible to reach or see the summit area of the volcano on the day of the flight, the flight plan will be modified. In this case, you will fly over and see: Taormina, Castelmola, Isola Bella (Naxos), the castle of Castiglione di Sicilia, the Gorges of Alcantara, and the castle of Calatabiano.

 

Any cancellation by the client will be subject to the following cancellation fees

The penalty is 0% before 31 days. Cancellation from 9 to 31 days before the flight: penalty of 10%. No-show or cancellation from 1 to 8 days before the flight: penalty of 100%."


Assistance téléphonique : +39 333 459 16 18.

Etna3340.Voyage di Isabella Francesca Anastasi Agence de voyage + Tour Operator.

P.IVA/TVA/VAT IT05705930872. C.F. NSTSLL66R44E017U. Scia Nr 202201051028-2391190 del 5.1.2022 Suap del Comune di Ferrara. Assurance Lloyd's DY087999-LB. Assurance Vacances Garanties 2021121121AT.

Siège juridique: Via Del Commercio numero 48, interno 13, 44121 Ferrara FE Italie (reçoit seulement sur rendez-vous). Quartier général opérationnel: Via Cialdini 81/E 95018 Riposto CT Italie (reçoit seulement sur rendez-vous).

L'agence est affiliée au réseau « Gruppo Info Vacanze ». Directeur technique : Dr Daniela Vecchiato. Etna3340 ® © copyright (contactez contact@etna3340.com pour les informations sur l'utilisation / la licence / sponsor).

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